AI Assistant: Build better virtual agents, powered by AI
Deliver consistent and intelligent customer care across all channels and touchpoints with conversational AI
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AI-powered chatbot being built to assist customers paying their bills and a sample conversation
Conversational AI for fast and friendly customer care

ICSC AI Assistant is a market-leading, conversational artificial intelligence platform designed to help you overcome the friction of traditional support and deliver exceptional experiences to prospects, customers, and employees. Powered by large language models (LLMs) you can trust, and an intuitive user interface, AI Assistant empowers your teams to build AI-powered voice agents and chatbots that deliver automated self-service support across all channels and touch-points with seamless integration to the tools that power your business.

Tune in to our bi-weekly webinar to learn how your business can build dynamic and reliable customer experiences with AI.

Analyst research

2023 Forrester TEI study finds AI Assistant customers saw USD 23 million in benefits over three years

Analyst research

ICSC named a Leader in the 2023 Gartner Magic Quadrant™ for Enterprise Conversational AI Platforms

Benefits 370% Return On Investment

A 2023 Forrester Consulting Total Economic Impact™ study, commissioned by ICSC, modeled a composite organization based on real client data that showed a payback period of less than 6 months and an ROI of 370% over three years.

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95% Answers automated with accuracy

Bradesco automated their customer service answers with 95% accuracy using AI Assistant—answering 283,000 questions monthly and continuing to learn from feedback of over 10 million interactions.

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24x7 Self-service availability

Provide a consistent experience across channels and scale to handle large contact volumes.  Use an intelligent virtual agent as the initial touchpoint with customers to provide answers and self-service actions—even during off-hours.

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Features Explore the many ways that AI Assistant can speed communications with customers, boost productivity, and improve your bottom line. Agent assist

Augment your customer service agents and scale your team’s best techniques, insights, and important data across every interaction in real time.

Boost agent productivity
Artificial intelligence

Meet a natural language AI chatbot that understands human conversation and improves the customer experience.

See the power of AI

Seamlessly connect the channels where your customers engage with the systems, tools and processes that power your business—without migrating your tech stack.

See the available integrations

Protect your chatbot data privacy and protect customers against vulnerabilities with scalability and added security.

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Visual builder

Launch a chatbot with no coding skills. Train with only a few questions or use our chatbot templates right away.

Build your AI chatbot in minutes

Give your AI voice chatbot a clear and friendly voice. Integrate ICSC AI Assistant on the phone to improve customer support.

Customer service with a human touch


Banking Transform the digital banking experience you offer customers and personalize interactions so they feel uniquely human. AI Assistant for banking

Government AI-powered chatbots for 24/7 citizen support can help your government better serve and connect with your constituents. AI Assistant for government

Healthcare AI-powered chatbots deliver intelligent automation to streamline experiences. Empower patients to quickly help themselves with simple inquiries. AI Assistant for healthcare

Insurance AI-powered chatbots set a new standard for insurance when you deliver the experiences customers demand. Provide immediate responses that are personalized and accurate. AI Assistant for insurance

Retail AI Assistant fuels the hybrid shopping experiences that today’s customers want. Deliver highly personalized, contextually relevant shopping experiences with omni-channel support at scale. AI Assistant for retail

Use cases AI Assistant can be quickly configured to meet the special needs of your department. Customer service

Powerful customer service chatbots increase sales with quick and accurate answers while saving contact center budget.

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Human resources

HR automation can improve the employee experience and save time for your entire staff. Employees can get questions answered 24/7.

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Powerful AI chatbot marketing software helps you improve customer experiences and boost lead generation with fast, personalized customer support.

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Product reviews
Take the next step

Ready to build better virtual agents, powered by AI? See what AI Assistant can do when you schedule a personal demonstration with a product specialist or take a self-guided tour.

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More ways to explore Documentation How to build a chatbot Learning Community

All client examples cited or described are presented as illustrations of the manner in which some clients have used ICSC products and the results they may have achieved. Actual environmental costs and performance characteristics will vary depending on individual client configurations and conditions. Generally expected results cannot be provided as each client's results will depend entirely on the client's systems and services ordered.