Time is money, especially in customer service. When a chatbot doesn’t understand your customer and vice versa, you lose money with lost sales and customers, and you lose budget when customer service agents have to work longer and harder to assist your customers. Overcome this with an AI-powered assistant that understands customer requests the first time—and then automates answers and actions with seamless integration with backend systems, your knowledge base, and processes.
The results can be dramatic. At one bank, a AI Assistant system has answered 96% of all customer queries correctly, providing fast, consistent, and accurate answers in multiple languages. This also means you can meet your customers where they are, on any channel – voice, mobile, social media, email, messaging platforms, self-service channels, customer portal, or customer community – with a helpful customer service AI chatbot platform.
Boost first contact resolution rates using AI power to show, tell, and perform with the highest accuracy. Rely on machine learning and natural-language understanding (NLU) to identify what your customers want and how to best solve their problems.
Contextualize customer experiences and personalized offers to drive ecommerce, build stronger relationships, and increase customer retention. Seamlessly integrate with Twilio Segment, among other customer data platforms, to gather insights from your customers, and deliver customized and relevant experiences for each unique user.
Speed average handle time for your human agents with self-service customer chatbots to answer routine or simple questions. Your support agents then receive seamless handoffs with all gathered information being forwarded, eliminating the need to repeat customer questions and answers.
73% of American consumers point to customer experiences as an important factor in their purchasing decisions.
91% of unsatisfied customers part ways with a brand after just one bad experience.
99% of organizations using AI-based virtual agent technology report an increase in customer satisfaction.
A reimagined customer experience with an AI-powered virtual assistant has enabled Camping World to increase agent efficiency 33% and modernize its call centers.
A virtual agent named Anna uses a powerful conversational AI platform to conduct over a million customer conversations per year and improve the customer journey. Anna answers 90% of customers’ requests in the Dutch or English language.
Costly pre-service calls were reduced and the healthcare provider experience improved using conversational AI to quickly determine patient insurance coverage. The solution receives more than 7,000 voice calls from 120 providers per business day.
AI Assistant can be quickly configured to meet the special needs of your department.
HR automation can improve the employee experience and save time for your entire staff. Employees can get questions answered 24/7.
Powerful AI chatbot marketing software helps you improve customer experiences and boost lead generation with fast, personalized customer support.