The time your staff struggles to find information in a maze of HR-related sources is time wasted. Your managers and employees need to access a variety of HR apps, using different channels, causing frustration and a major time drain—resulting in HR professionals repeatedly losing valuable time responding to simple questions.
To improve employee experience and drive efficiency, ICSC AI Assistant uses best-in-class natural language understanding (NLU) to provide easy access to HR policies and automate often-requested tasks. ICSC AI Assistant’s conversational AI can be quickly configured to learn about your business and integrate with your technology solutions. This unified HR support experience reduces employee frustration, improves employee engagement and cuts the operational burden on your HR professionals—so they focus on the human aspect of Human Resources.
Employees ask lots of questions and an HR virtual assistant can find answers to their most-often asked questions quickly and easily. With an HR chatbot, reduce process complexity to save employees and your HR staff untold hours and frustration, helping prevent staff burn-out and improve employee satisfaction.
Automate processes across multiple backend systems through a single conversational UI to help streamline efficiencies for employees and the HR team that supports them. Remove the tedious, multiple steps of dealing with HRIS systems.
Built-in analytics help your HR professionals understand what your employees are thinking so you can be proactive instead of reactive to their needs. Identify gaps and support your employees when and where they need to make your HR team members more effective.
HR chatbot use cases
Reduce the time employees spent on common HR tasks by 75%.
Up to 14.7% better than competition at understanding employee intent.
ROI can begin under 1 year with as few as 500 employees. Even faster with more employees.
Australia’s largest telco built a simple routing chatbot named Codi, which handles multiple internal and external tasks, collectively saving an estimated AUD 10 million. With a fine-tuned natural language engine, Codi is a full-service digital concierge.
This energy giant in China enables employees to get status updates on internal processes, such as expense reports, without logging into individual internal systems or performing manual queries.
The East and North Hertfordshire NHS Trust medical group launched Enquire, a new intelligent virtual assistant powered by ICSC AI Assistant on ICSC Cloud, to alleviate the administrative workload of HR employees, freeing up their time for more complex, value-adding tasks, while providing a 24/7 support service for all staff.
AI Assistant can be quickly configured to meet the special needs of your department.
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