Jul 22, 2026
1. Great spa service begins before the customer walks through the door In the spa industry, customer experience does not begin when a guest enters the treatment room. It starts the moment someone sees an ad, visits a website, sends a message through Facebook or Zalo,...
Jul 16, 2026
Dịch vụ khách hàng trong F&B bắt đầu trước khi khách bước vào quán Một khách hàng nhìn thấy video món mới trên Facebook vào giờ nghỉ trưa và nhắn hỏi chi nhánh gần nhất còn chỗ hay không. Một nhóm bạn muốn đặt bàn tối thứ Bảy, cần biết có khu vực yên tĩnh, có thể...
Jul 15, 2026
From an after-hours message to booking, on-site service and post-visit engagement, AI is creating a new operating model for Hospitality—faster, more consistent and driven by connected data. Guest experience begins before arrival A traveler sends a message at 11 p.m....
Jul 8, 2026
In many bottled water manufacturing facilities, quality inspection for 18L bottle shells remains a familiar yet highly demanding process. Every day, large volumes of bottles move through a repetitive operational cycle: collection, transportation, cleaning, inspection,...
Jul 6, 2026
A customer sends a Facebook message today to ask about orthodontic pricing. Tomorrow, they call the hotline to ask about consultation availability. A few days later, the same customer reaches out via Zalo OA to ask which dentist will be in charge or whether they need...
Jul 3, 2026
Introduction: The Meeting Ends — But Is the Information Truly Retained? In many businesses today, particularly among port operators, meetings remain an indispensable part of day-to-day management. Meetings with partners, operational briefings, internal...
